Exchange Policy

Last updated: October 2026

This page explains when we offer exchanges and how they work. It should be read together with our Refund & Return Policy and Shipping Policy.

When we offer an exchange

We replace your item at no cost if, within 14 days of delivery, it arrives:

defective or not working as described,
damaged during shipping, or
different from what you ordered.

How to request an exchange

Email info@racqetra.com within 14 days of delivery.
Include your order number, your name and a short description of the problem.
Attach clear photos of the item, its packaging and the shipping label. A short video is also helpful.
We review your request, usually within 2 business days, and email you the outcome.

What happens next

If your request is approved, we will send a replacement at no cost to you, subject to availability. In some cases we may ask you to return the original item, and we will provide instructions and cover the return shipping. If a replacement is not available, we will offer a full refund instead. Replacements ship under the same terms as original orders, including the same estimated delivery time.

Exchanges for other reasons

Our Solo Pickleball Trainer is currently sold in a single option, so we do not offer size, color or style exchanges. If you simply prefer a different item, you may return the original under our Refund & Return Policy and place a new order. Return shipping for a change of mind is paid by the customer.